Demystify the eCommerce software selection process.

Software selection can be intimidating.

Whether you’re looking to buy plugins, new products, tools, or entirely new platforms, we’ll guide you through the software selection process through research insights, empowering you to make informed decisions beyond the traditional sales rhetoric.

Don't Sign That Contract!

A Roadmap to Mastering eCommerce Software Selection

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Research:
Helping merchants navigate the labyrinth of software selection.

Choosing new software can be scary. As a merchant, you don't know what you don't know—until it's too late. But what if it doesn't have to be this way?

Our newest set of research uncovers the truth behind the software selection process so you can enter the process with confidence. As AI enters the scene, promising to revolutionize decision-making in selecting software, we ask: Is this the end of the RFP charade or the beginning of a new one?

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Get informed advice with before making software decisions.

Understand the hidden psychological factors driving costly software decisions.

Learn from 100+ merchants who've navigated the software selection process.

Discover why the speed vs. customization promise falls apart—and how to actually achieve both.

Uncover the hidden costs that 82% of merchants wish they'd known about sooner.

Navigate the Gap Between Promise and Practice

Gain Actionable Insights for the Modern Merchant

Learn the emerging strategies that are replacing outdated selection processes.

Gain a practical framework for evaluating your next technology purchase.

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Key findings

The Integration Illusion
9 of 10 Merchants crave ""ease of integration" within their existing ecosystem, despite having highly customized tech stacks
The Trust Paradox
77% of Merchants claim to trust their agency partners, yet 89% believe most agencies overpromise and under-deliver.
The Customization Conundrum
86% of Merchants prioritize customizable platforms, yet there's a growing trend of businesses adapting to platforms rather than vice versa.
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