What is the future of commerce? Give us 60 minutes once per week.

The Attention Economy

August 2, 2019

Who is the winner in the attention economy? Do brands have what it takes to create engaging and timely content?

August Bonus Episode - NRF Interview with Sheetz, Rituals

August 1, 2019

Live from the NRF Big Show, a panel discussion Sheetz, Rituals, and more.

Making a Lasting Impression in a Single Moment of Time

July 26, 2019

feat. Charlie Cole, CDO @ Tumi and Joseph Ansanelli, CEO @ Gladly

Late-Stage Capitalism

July 12, 2019

Does "late capitalism" cause retail to descend into cruelty?

Overcoming Choice Paralysis

July 5, 2019

feat. Claudine Bianchi, CMO at Zoovu

Store Closings in Reverse

June 28, 2019

feat. Ingrid Milman, e.l.f. Cosmetics

Chipotle is Woke Subway

June 14, 2019

Brian wants to go "woke" hunting, Phillip identifies socially conscious brands, Digiday launches Modern Retail.

Arby's x Birchbox, $88 rental products from Urban Outfitters and a prediction of Kohl's having a potential suitor

Global Accessibility Awareness Day 2019

May 20, 2019

Cameras Literally Freaking Everywhere: Privacy in Exchange for Convenience

May 10, 2019

Are We Being Fairly Compensated For Our Data?

May 6, 2019

feat. Danny Sepulveda, VP for Global Government Relations @ Media Math

Deliciously Sinful - Brand Sustainability in the Age of Impulse Luxury

April 26, 2019

feat. Ingrid Milman, Ann Taylor, LOFT

Data-Driven Storytelling

April 19, 2019

feat. Rachel Swanson, Method + Mode Research

The Modern Consumer Has Trust Issues

April 12, 2019

feat. Scott Emmons, CTO at Current Global

Conversational Commerce: WWDC

Phillip and Brian dissect the announcements made at Apple's WWDC

Conversational Commerce: Google I/O

Danger Ahead: Challenges Preventing Adoption

An Introduction to Passive Commerce

Cognitive Commerce

An interview with Tom Robertshaw, IBM Watson and Cognitive Commerce Expert

Augmented Reality is Just Getting Started

The future of Augmented Reality (AR) and how Pokemon Go raises questions about the future of commerce, mobile computing, digital commerce, and privacy

Acquisitions, Acquisitions Everywhere

Merger acquisition activity in the digital commerce space and how it will impact the future of digital commerce

Future of Retail

featuring Scott Emmons, Neiman Marcus iLab

Unbridled Witticisms

Best practices for chat bots, Google goes AI-first, #MadeByGoogle event coverage, Alexa announcements, and more

Artificial Intelligence in Commerce

feat. Jonathan Epstein of Sentient Technologies

Artificial Intelligence for Retention

feat. Fang Cheng of Linc

Impact of Isolationist Economic Policy

Will investment in technology and innovation continue in a post-Brexit post-Obama world?

Possibilities with AI and Bots

with Brian Roemmele

NRF Series: IBM Watson with Amber Armstrong

Predictions for 2017, NRF Recap

The Future of Search Engine Marketing

NRF Series: Interview with Andrew Busby

Funko and the Future of Digital In-Store and Blockchain

feat. Jacob Matson

Body Data is the Next Revolution

feat. Body Labs

Yeah Yeah Yeah, Fine, Let's Talk About Echo Look

What does "Future" Mean, Anyway?

featuring Jason and Scot

Retail isn't Dead - We're Just Not Doing it Right

feat. Nick Vu, Adidas

Machine Vision and Google I/O Review

Same-Day Asparagus Water: Amazon Acquires Whole Foods

Brick and Mortar Still Matters

Is Retail Really in Crisis? - A Merchant to Merchant Special

The Persuadables - A Viant Study Review

feat. Richard Kestenbaum, Triangle Capital

Technology, for Technology's Sake

feat. Sucharita Mulpuru, Forrester Research

The Art of Crowdsourcing Innovation

feat. Caleb Light, Power Practical

Storytellers are the best Futurists

feat. Amanda Manna, Lowe's Innovation Labs

The Future of Music isn't just Digital

feat. Asthmatic Kitty

Is Magic Leap the Solyndra of 2017?

Healthcare is no game, but try telling insurance carriers that. Phillip gets manipulated into buying a denim jacket, innovation in fitness and fashion, Adobe "reinvents" fintech, and the guys go deep (real deep) on healthcare and insurance.

Public Policy and Net Neutrality

feat. Former Deputy Secretary of State Daniel Sepulveda

Retail Tech Moves Fast, We're Moving Faster

AI, Classism, and the Digital Divide

One Technology Leading to Another

Consumerism is our Religion

Microsoft Paint, but for Augmented Reality

Don't Underestimate What Can Happen in Just 1 Year

Virtual Reality You Can Feel

feat. Greg Bilsland, HaptX

Mine Bitcoin with Kodak for Fun and Profit

A review of CES 2018

Zero Mentions of Omnichannel - LIVE at NRF 2018

It's Twenty-Bleeping-Eighteen

An Anagram for Weyland-Yutani Corporation

FC INSIDERS Exclusive: Episode 3 - NRF Retail Innovation Lab Interviews

We Pay a Visit to Amazon Go

Voice Commerce: Distribution vs. Brand

feat. Ryan MacInnis, Voysis

Bonus Episode: Interview with E-commerce Braintrust Podcast: Voice Commerce

Deep Fakes

Weaponizing Artificial Intelligence

Leadership is Not a Destination

feat. David J. Katz, EVP and CMO at Randa

Retail Renaissance: A Review of Shoptalk 2018

Leading Indicators of Unchecked Inflation

Secondhand is the New New

feat. Ryan MacInnis, Voysis

Push Notifications for Chewbacca Bobble Heads

Sommoliers of Retail

Manufactured Scarcity: Secondhand Commerce

A deep dive into the maturation of the afterlife of luxury goods.

Nirvana of Personalization

Community as a Retail Differentiator

Choose Your Own Adventure

feat. Dave Pelton, Vertex

We Shouldn't Have to Wear Juggalo Makeup

PANDA-MONIUM

The Great Build-a-Bear Crisis of 2018

There is No One Best Experience

feat. Monika Kochhar, Smartgift

"Zucchini in a Cucumber Pile"

feat. Sucharita Kodali, Forrester Research

Clicks to Bricks

Email is a Global Identity Platform

feat. Allen Nance, CMO Emarsys

There's Always Money in the Banana Stand

Shop.org 2018 Innovation Lab

New Ways of Engaging Old Models

feat. Stefanie Botelho, CEO Fitzroy Toys

Right on Target

California Is Our Only Hope

Amazon Cake Mix®

"Shopify LA" = Apple Genius Bar?

Retail consolidation is happening, and it's survival of the best fit.

Wayfair: Building Durable Customer Experiences

feat. Steve Conine, co-founder of Wayfair

First Look: Mobile Optimization Study

"We're now at the beginning of the experience economy" and Paypal have teamed up with Adobe to study the effects.

"New Commerce"

feat. Brandon L. Singer, Cushman and Wakefield

NRF LIVE: "Instagrammable Moments"

Recorded live at NRF 2019

Ingredient Brands are the Future Live from NRF 2019

Annual Predictions Episode - 2019 Commerce Trends and Technology

Controlling My Data Should Be a Fundamental Human Right

"The Future is Driven by Failure"

"Bottle Up Kindness"

feat. Ingrid Milman, Ann Taylor

The Intersection of Preferences and Intent

feat. Chris Homer, CTO @ thredUP

Deep Fakes for Commerce: A New Era of Personalization for Retail

"Capture a Customer, Capture a Household" - Live at Shoptalk 2019

Interview with Michelle Cordeiro Grant, CEO of Lively

"Capture a Customer, Capture a Household" - Live at Shoptalk 2019

Interview with Michelle Cordeiro Grant, CEO of Lively

Transforming Showrooms into Collaboration Spaces

LIVE from Shoptalk 2019

I'm Lovin' It: Upselling french fries in the age of personalization

In this episode, we unpack Instagram and Pinterest: Is social commerce the new "dot-com"? Can a fast food chain be a good steward of an AI-based startup? Plus: Glossier and Rent the Runway go Unicorn, Apple Credit, and Jeremy King leaves Walmart.

Shallow Fakes, Models and Robots

Our analysis of "deep fakes" continues as we sit down with SuperPersonal, the technology which maps a customer's face into the stores that they shop online; feat. Yannis Konstantinidis.

The Modern Consumer Has Trust Issues

feat. Scott Emmons, CTO at Current Global

Data-Driven Storytelling

feat. Rachel Swanson, Method + Mode Research

Bonus - Earth Day 2019

Deliciously Sinful - Brand Sustainability in the Age of Impulse Luxury

feat. Ingrid Milman, Ann Taylor, LOFT

Are We Being Fairly Compensated For Our Data?

feat. Danny Sepulveda, VP for Global Government Relations @ Media Math

Cameras Literally Freaking Everywhere: Privacy in Exchange for Convenience

Global Accessibility Awareness Day 2019

Mood Ring Garter Belts by Subscription

Arby's x Birchbox, $88 rental products from Urban Outfitters and a prediction of Kohl's having a potential suitor

Is Conversational Commerce a $112B Opportunity?

"Challenging the Design Normative"

Real Estate as a Luxury Impulse Purchase

Chipotle is Woke Subway

Brian wants to go "woke" hunting, Phillip identifies socially conscious brands, Digiday launches Modern Retail.

Cheap Fakes

Store Closings in Reverse

feat. Ingrid Milman, e.l.f. Cosmetics

Re-Commerce®

Overcoming Choice Paralysis

feat. Claudine Bianchi, CMO at Zoovu

Late-Stage Capitalism

Does "late capitalism" cause retail to descend into cruelty?

Trustwashing

Making a Lasting Impression in a Single Moment of Time

feat. Charlie Cole, CDO @ Tumi and Joseph Ansanelli, CEO @ Gladly

August Bonus Episode - NRF Interview with Sheetz, Rituals

Live from the NRF Big Show, a panel discussion Sheetz, Rituals, and more.

The Attention Economy

Who is the winner in the attention economy? Do brands have what it takes to create engaging and timely content?

Meatless Mania

feat. Ingrid Milman Cordy

Off-Platform: Building Tools to Discover the World

feat. Jeremy King, Pinterest

Monday Update: The Future Commerce Sustainability Initiative

Shopping as Yourself Online

feat. Sabrina Abney, Mizzen + Main and David Pastewka, Drapr

BONUS: "Green Commerce": An Interview with Chelsea Clements, Performance Marketing @ Green Growth Brands

Focused Brands Find Their Audience

feat. Emily Singer, Chips + Dips

"We're Not Selling Products. We're Selling a Way to Use Your Time"

feat. Nick Ling and Emmett Shine, Co-founders @ Pattern Brands

Amazon: Equal Opportunity Addiction

an Interview with Kiri Masters, Author "Amazon for CMOs"

NO SHOW TODAY. #strikewithus #climatestrike

"Traditional Brands Must Be Less Afraid to Fail"

feat. Bob Meixner, Oracle

Citizen Commerce: Growing Big While Staying Small

feat. Jules Pieri, The Grommet

Bringing Commerce Closer: Audience First

feat. Evan Moore, NBC/Universal

Monday Update: Klaviyo:BOS

Environmental Data: Optimizing Supply Chain

feat. Hugh Holman, CEO @ Observa

RXBAR CMO: "No Bullsh*t" is Never Going Away

feat. RXBAR CMO, Victor Lee

Ideation as a Discipline

feat. Ishani Gujral, Madrona Venture Labs

Monday Update #003: Climate Neutral, The Conscious Closet, Launch of Everybody and Everyone

Tracksmith: Unapologetically Premium

feat. Matt Taylor, CEO

No Money. No Sales. No Customers. Start From Absolute Zero.

feat. Megan Whitman, CDO @ Kopari Beauty

Local is Power

feat. Alistair Crane, CEO @ Hero

Subscriptions Are a Tool, Not a Model

feat. Mike Lackman - CEO, Trade Coffee

"The High and Low Can Exist Together"

feat. Jeff Carvalho, Highsnobiety

Coming Soon: Step by Step, a New Series

[Step by Step] Retail Funding 101

Jordan Knapp, Jamie Oliver, Shopify Plus

[Step by Step] What is Venture Capital, Anyways?

feat. Brian O'Malley, Forerunner Ventures

[Step by Step] How and When Do I Raise Venture Capital?

feat. Robin Li, GGV

[Step by Step] What is Private Equity and When Do I Need It?

feat. Jeremy Muras, Lion Capital

[Step by Step] How Can I Successfully Sell My Business?

feat. Michelle Cordeiro Grant, Lively

Climate Neutral: The New Minimum Standard for Corporate Responsibility

"You See the Glory, But You Don't Know the Story"

feat. Audrey McLoghlin - Founder, Grayson

How Accurate Were our 2019 Predictions?

Death of Apple? Nope. The departure of Walmart from DTC? Yep. Acceleration of customer expectations? YES.

Vision 2020

A Future Commerce Podcast on the State of Retail, presented by Gladly

Monoculture is Dead: LIVE from NRF 2020

feat. Ingrid Cordy

The Skill Set of the Modern CMO

feat. Ian Leslie - CMO, Industry West

What Can Retail Learn from the Performing Arts?

feat. Aubrey Bergauer, San Francisco Conservatory of Music

"Affiliate Is A Very Tricky Word"

feat. Nilla Ali, SVP Commerce @ Buzzfeed

Buy Better: Empowering Customers to Know the Impact of a Brand

feat. Sandra Capponi - Founder, Good on You

[Step by Step] How Do I Build an eCommerce Tech Stack?

feat. Scott Hill, SVP of Product at Brightpearl

[Step by Step] How Do I Acquire New Customers?

feat. Andy Zuro, President at ZLINE

[Step by Step] What Role Does a Tech Stack Play in Customer Retention?

feat. Alida Sholl, Director of Operations at Rep Fitness

[Step by Step] What Happens After the Buy Button?

feat. Grant Van Kirk, Head of Finance at ROKA

[Step by Step] Where Does Data Fit Into My Tech Stack?

feat. Dan Nephew, Director of System Operations at Lovepop

The DTC Echo Chamber

feat. Ingrid Cordy

"Make the Data Come Alive": Vision 2020 Retrospective

feat. Rachel Swanson, Founder of Method + Mode

Uncharted Territory: Amazon and COVID-19

feat. Kiri Masters

Bright Spots Amid Chaos

eCommerce Leadership in the COVID-19 Economic Crisis

Consumer Spending to Follow Maslow's Hierarchy

feat. Jake Cohen - Director of Product Management, Klaviyo

Brands x Better

feat. Adam Bridegan, CMO - Rhone

Wyze Leadership: "This Changes the Climate Going Forward"

feat. Anthony Potgieter, Wyze

Customers Need Safety

feat. Summer Jelinek

Gen Z Founders: "Grind and Put In the Work"

feat. Lesley De La Uz - LDLU, Madison Semarjian - Mada, and Chris Meade - Crossnet

"The Consultation Is Not Where It Begins And Ends"

feat. Ariel Kaye, CEO & Founder of Parachute

"The Fight Of My Life"

feat. Christina Stembel, CEO & Founder of Farmgirl Flowers

"Scrappier and Faster"

Using Google Docs to Build Community

The Beginner's Mindset is Full of Possibilities

feat. Jai Jung Kim, Co-Founder of Hydrant

"Our Base Sense of Self is Heightened Right Now"

feat. Ingrid Milman Cordy

"People Aren't Buying Into A Story, They're Buying Into A Community"

feat. Melanie Travis, CEO & Founder of Andie

The Yes: App? Department Store? Personal Shopper? Well. Yes.

feat. Julie Bornstein, CEO & Co-Founder at The Yes

Pictures to Paint of a Better Future

Black lives matter. The retail and e-commerce industries can do better to "put up or shut up" when it comes to diversity.

Announcement: Stairway to CEO Podcast Joins Future Commerce

Fixing a Practice That Doesn't Align with Values

feat. Coulter Lewis, Founder & CEO at Sunday

Reflections on Gladly's 2020 Consumer Expectations Report

feat. Joseph Ansanelli, CEO at Gladly

The Digitally-Enabled Local Business: Transitioning OfferUp’s Platform from C2C to B2C

feat. Nick Huzar, CEO

What Makes a Brand Meaningful?

A Nine by Nine Report Retrospect

Streamline and Simplify

feat. Keith Anderson, SVP of Strategy & Insights at Profitero

Timeless, Thoughtful, and Sustainable

feat. Kyle Hoff, Co-Founder & CEO at Floyd

Rethinking Everlane on the Nine by Nine Report

Part 2 of Nine by Nine Retrospect

Announcing NBCUniversal Checkout

Feat. Evan Moore, Vice President of Commerce Partnerships

“The Plan Was Always to Go Back to Membership”

feat. Jeremy Cai, CEO at Italic

Employing the Highest Levels of Integrity

feat. Nilla Ali, SVP of Commerce at BuzzFeed

Pants = Tyranny

A Retail Rebirth Report Review

Walmart's Midlife Crisis

The Rise and Fall of Small Business in 2020

"Low-Cost Indulgence"

feat. Mayssa Chehata, Founder & CEO at BEHAVE Candy

CPG: "Around You, On You, In You"

feat. Jackson Jeyanayagam, VP & GM of DTC - Clorox

The Anti-Blands

Existential Brands and the New Dadaism

Capital and the Creator Economy

Two Conversations with Sari Azout

Parade: Reimagining a Value Brand

feat. Jack Defuria, Co-Founder and Chief Digital Officer

A Tale of Two Recoveries

Popshelf, The K-Shaped Recovery, and Spending Power

“I Wouldn’t Allow Our Business to Become Dependent on One Channel”

Damian Soong, co-founder and CEO of Form Nutrition joins us to talk about Form and building a B-Corp brand that serves a wide audience.

There's a Nerd For That

Farfetch, Instacart, and Connecting Shoppable Experiences

The Magic of Logistics? Data and Optimization

feat. Jason Murray, Co-Founder and CEO of Shipium

Content is King, Channel is Queen

Feat. Michelle Grant, Senior Manager, Strategy and Insights for Retail & Consumer Goods at Salesforce

[Step by Step] How Do We Evolve from Customer Support to Customer Experience?

feat. Joseph Ansanelli, CEO of Gladly

[Step by Step] How to Go from a Contact Center to a Revenue Center?

feat. Kate Showalter, Crate & Barrel

[Step by Step] How Does CX Drive Lifetime Value?

feat. Melanie Travis, CEO at Andie Swim

[Step by Step] How Does CX Address Modern Customer Expectations?

feat. Rebecca Boxall, Native Shoes

[Step by Step] How to Build Sustainable CX and Avoid Burnout?

feat. Jeffrey Newman, Porsche

Robot Work vs. Human Work

feat. Ferris Jumah, Founder and CEO at Surge.ai

Cooperation, Inspiration and Discovery

feat. Conner Sherline, Founder and CEO of co-op Commerce

Smelling the Roses

with Sunny Chadha, Co-Founder and CEO of Venus ET Fleur

[Step by Step] How Can My DTC Brand Compete with Established Brands?

feat. Rytis Lauris, CEO of Omnisend

[Step by Step] How Can I Use Marketing Automation to Get More Done with Less?

feat. Bahzad Trinos, CDO at Naked and Famous Denim

[Step by Step] What Tools Can Help Me to Tell My Brand Story?

feat. James Le Compte, CEO of To'ak Chocolate

[Step by Step] What Tools Can a Small Brand Use to Automate Customer Engagement?

Feat. Kaylin Marcotte, Founder and CEO of JIGGY

Are We Human, or Are We Just a Bunch of Sensory Inputs?

What's the difference exactly? feat. Daniel Dixon, Co-Founder of Mixy

Divergence: 2020 in Retrospect

feat. Sucharita Kodali, Vice President and Principal Analyst at Forrester

"2-Day is Too Slow": How Darkstore's FastAF is Delivering on the New Customer Expectation

feat. Lee Hnetika, Founder and CEO

"Your Tool, Your Sword, Your Treasure"

Corporate Leadership in the Post-Trump Era

Net Neutrality and the Deplatforming of Trump

feat. Danny Sepulveda - SVP Policy, MediaMath

ShopShops Liyia Wu: “We’re Enabling a Generation of Prolific Creators”

feat. Liyia Wu - Founder and CEO of ShopShops

The [Broken] Circle of Life

“The Most Sustainable Product is One That Already Exists”

feat. Adam Siegel, Founder of Recurate

“Adorkable” Brands, Blands, and CARLY

feat. Ben Schott, Bloomberg

Non-Fungible Podcast

NBA Top Shot, Fractional Ownership, and Meta Mortgages

Instacart for CMOs: The Four-Sided Marketplace

feat. Kiri Masters, Author of Instacart for CMOs

Shopper Discovery and the Convergence of the Meta & the Physical

ThingTesting Raises $2M, the Saks Fifth eCommerce Divorce, and The Costco Glow

Ecom for New Moms: The future of parenting at the intersection of technology and digital commerce

feat. Ingrid Milman Cordy

Building in Public

How Building a Podcast Led to Personal Growth

Brands and the Snyder Cut

[Step by Step] How Can Brands Compete with Amazon?

Feat. Adam Gardner, Director of Strategic Partnerships, Route

[Step by Step] Can Product Returns Build My Brand?

feat. David Sobie, CEO and Co- Founder of Happy Returns and Zach Goldstein, CEO and Founder of Public Rec

[Step by Step] How Can I Get Product to Every Customer in Two Days or Less?

feat. George Wojciechowski, VP of Partnerships at Shipbob and Babs King, Founder and CEO at Fleo

[Step by Step] How Can I Turn Customer Segments into Personal Connections?

feat Ben Parr, President and Co-Founder of Octane AI and Jason Wong, Doe Lashes & Wonghaus Ventures

[Step by Step] Why Don’t Customers Trust a Five Star Review?

feat. Eric Smith, VP of Business Development and Partnerships at Shopper Approved and Ryan Garrow, Director of Partnerships Logical Position/Owner at Joyful Dirt

"Well Made": You Need to Have a Reason Why Something Should Exist

feat. Stephan Ango, Co-Founder and Chief Product Officer of Lumi

"Headless with a Brain"

feat. Bryan Mahoney, CEO & Co-Founder and Henry Davis, CEO and Chairman of Chord

The Future of eCommerce Agencies is Discourse

Our past informs our future decisions

Rally and The Age of Fractional Ownership

(feat. Rob Petrozzo, CPO of Rally)

For The Love of Content Creation

feat. Aja Singer, Brand and Strategy Consultant and Creator of For The Love

Laser-Focused on Profitability

feat. Pashmina Lalchandani, Co-Founder of Bar & Cocoa

“Bigger Than the Plant-Based Revolution”

feat. Kevin Rutherford, CEO of Nuun Energy

[Step by Step] Why Should I Prioritize Shipping in My Business?

Feat. Michelle McNamara, Senior Marketing Manager at Shippo

[Step by Step] How Can I Wield Shipping To Acquire New Customers And Build Loyalty?

Feat. Keith Austria, E-commerce Manager at Decorware International Inc.

[Step by Step] How Can Marketplaces Leverage Shipping?

Feat. James Kawas, Co-Founder and CEO and Dani Arnaout, Co-Founder and CTO of Flyp

[Step by Step] How Can I Utilize Shipping to Curate a Great Customer Experience?

Feat. Matt Crawford, General Manager of Shipping at BigCommerce

[Step by Step] How Can I Leverage 3PL And xMS To Increase Revenue?

Feat. Ryan Powell, Senior Vice President of eCommerce at Whiplash and Nima Elyassi-Rad, Partnerships at Shippo

Fast Isn't Solving Payments, It's Solving Identity

feat. Domm Holland, Co-Founder and CEO of Fast

Millennials Think They Invented Everything

Insights Per Minute

Shopify is subsidizing R&D with its App Developers

What does a CDP do? Provide Real Time Relevance at Scale

feat. Josh Francia, CGO of Blueshift and Houman Akhavan, CMO of Carparts.com

Walmart Health and the Consumerization Healthcare

Feat. Marcus Osborne, Vice President of Walmart Health

Taking On International Fulfilment with ShipBob

feat. Casey Armstrong, CMO of ShipBob

Modern Brands Need Waste Innovation

feat. Matt Bertulli, CEO of Pela

“Spoiled For Choice”: Acquisitions and Roll-Ups for Amazon FBA and DTC

feat. Keith Richman, Co-Founder and CEO of Boosted Commerce

Bye Bye, Third Party Data Tracking

feat. Ben Parr, President and Co-Founder of Octane AI

Don't Call it a Pivot

feat. Emmett Shine, Co-Founder of Pattern

Project Gigaton: The SMB and DTC Impacts of Climate Accountability

feat. Gaida Zirkelbach and Holly Lichtenfeld of SustainaBase

ASMR and the SaaSification of Experience

feat. Gary Benerofe

Are Industry Events Ever Coming Back?

Retail X and the Sacrificial Lambs of 2021

"It's Just Not Who We Are"

Live from Groceryshop

The Great American Mall Comeback

The Return of Mall Brands

“Millennial Golden Corral”, Expo East, and FOMO in DTC CPG

Feat. Kendall Dickieson, DTC and CPG Nerd

Jingle All the Way

Welcome to Q4

In-Store is the Next Frontier for Digital

Feat. Roland Gossage, CEO of GroupBy Inc.

The Creative and Relational Come Together

Feat. Rosa Hu

“The Beer Distribution Game”

A Twitter Spaces Conversation (w/ Lakhveer Jajj)

A Transaction Isn't an Exchange of Goods

Feat. Romain Lapeyre, Gorgias

No Best Practices

Feat. Alex Greifeld, No Best Practices

"The Internet Has So Much More Potential"

For the Risk Takers

The Year of Experiential Gifting

It’s All About Experiences

“A Flat Line Isn’t a Flatline” — a BFCM Recap

“Algorithmic Secularism”: Reviewing the Big Ideas from 2021 on Future Commerce

"Pour Some Out for Old Yeller"

The Best of 2021

Mid-Season Highlight Special

2022 Predictions: Back to the Future

Our Favorite Shopping Scenes

What classic movies teach us about modern commerce

Relationship Commerce

Feat. Eddie Hsieh, Ordergroove and Daniel Kim, Hawaii Volcanic Beverages

Magdalena Kala: "I'm a Consumer Needs and Wants Investor"

From DTC to Web3

The Big Show Must Go On

The Top 5 Takeaways from NRF 2022

Conspicuous Consumption

Announcing: Casting Visions

Looking Beyond Commerce

Redefining Arbitrage

What if hard work is the real untapped opportunity?

"The X-Factor": Live from eTail West Palm Springs

Feat. Tommy Lamb and Mary Grace Tifft, WITHIN

Talking S*** with Tushy

feat. Miki Agrawal, Founder

[Step by Step] How Does Cross-Border eCommerce Work?

Feat Jason Nyhus, SVP of Global Sales at Digital River

[Step by Step] How do I Begin Selling Internationally?

Today we’re learning how to begin selling internationally! Kent Allen joins us as we dive into the beginning phases of how to sell internationally.

[Step by Step] What Changes Will My Business Face in Selling Overseas?

Feat. Craig Reed, GM of Crossborder at Avalara

[Step by Step] How Does Cross-Border Commerce Impact Supply Chain?

feat. John Huelskamp, Flexport

[Step by Step] What are the Common Mistakes to Avoid in Cross-Border Commerce?

Feat. Peter van der Westhuizen

“Metaverse is Just the Internet Now”

Live from ShopTalk 2022

Policy is Spurring Innovation

Feat. Gaida Zirkelbach, Co-Founder and CEO of SustainaBase

Plurality of Identity

Feat. Bryan Mahoney, Chord

“A Fractionalization of the Consumer Experience”

Feat. Ben Jabbawy, eCommerce Marketing School

The Evolution of Retail Trade Shows: RICE 2022

Feat. Alicia Esposito, VP of Content, Retail TouchPoints

Decoded: Developer to Consumer

Metaverse, Web3 and the New DTC

“An eCommerce Business Requires Two Halves of a Brain”

Feat. Kirs Gösser, Shipium

DTC Theory and The Innovator's Dilemma

eCom headwinds may disrupt the disruptors

Decoded: Our New Composable World

Rethinking the Way We Buy and Build Software

“Ecom Now Means Electronic Commodity”

The Homogenization of Experiences

The Mild Mild West

A Recap of RICE 2022

Facing the Counterfactuals

How to Navigate the eCom Downturn

Decoded: Social Commerce

Authentic Context for a Socially Native Generation

Successful Leadership Requires Passion AND Discipline

feat. Jeremy Cai, Italic

“Retail Media is a Direct Channel to the Shopper”

Feat. Kiri Masters, Acadia

Decoded: The Vertical Limit

Commodity vs Complexity

Economists Fight Club

The Great Reshuffle

“What Creators Owe To Their Audience”

Feat. Neil Shankar, Content Creator

Decoded: How to Buy Software Well

The Digital Commerce Software Conundrum

Recapping Shopify Editions

Feat. Gil Greenberg, Checkout Promotions

Visions Episode 1: A Prologue

Building a Web3 Company After the NFT Crash

Feat. Brandon Martinez, SNKRHUD

Visions Episode 2: The Discourse

Visions Episode 3: Romanticism

"Zuckerberg's Figma Mockups"

PLUS: A Grow NY Recap

“The Uncorkening”

“Content Isn’t Community”

Feat. Kendall Dickieson

Visions Episode 4: Our Sh*itty Robot Future

There’s Nothing New Under the Sun

IRL experiences are enabled digitally by web3 (feat. Seyi Taylor)

“The Algorithm Made Him Do It”

Vibes Over Data

Web3 Provides a Mechanism for Loyalty

“A Level of Omnichannel That’s Never Talked About”

feat. Karin Dillie

[Step by Step] How Can I Make the Business Case for My Brand to Invest in Experience?

feat. Ryan Bartley, fabric

[Step by Step] How Do I Choose the Right Technology Partners?

Feat. Michael Bernard, VP of Tax Content & Operations and Chief Tax Officer at Vertex

[Step by Step] What Is the Role of Data in Improving eCommerce Experiences?

Feat. Brian Walker, Chief Strategy Officer at Bloomreach

[Step by Step] How Do I Move From a Project Mindset to a Program Mindset?

Feat. Jon Reily, bounteous

[Step by Step] What Exactly Is the Value in Headless Commerce?

Feat. Tyson Graham, Vue Storefront

Visions Episode 5: The Role of Commerce in Society

Funereal Commerce

“Digital Blackface,” Death, and DTC

Is Private Equity Sexy Now?

feat. Magdalena Kala

The Quiet Builders

eCommerce Deconstructionism and the Art of Questioning

"A Larger Boat in Choppy Waters”

Pattern Acquires Onsen Towels, with Nick Ling, CEO

The Shift from Growth to Profitability

Feat. Oren Charnoff and Roy Rubin

The Emotional and Spiritual Burden of Expense Management

Feat. Tucker Stoffers, Sr. Director, Growth Marketing at Divvy

Dirtbag Mode

PLUS: Brands we love, hot takes on Mr Beast, and the Age of Contentment

[Step by Step] The Open Source Business

With Ben Marks, Director of Global Market Development at Shopware

[Step by Step] It Takes a Community

With Sander Mangel, Technical Solutions Architect at Shopware

[Step by Step] The B-Word

Feat. Stephen Stark, Founder, and CEO at ITG Commerce

[Step by Step] Managing Complexity

Feat. Caspar Hardholt, CEO and Founder at Alumio

[Step by Step] Platforms Don’t Solve Problems, People Do

Feat. Yitzchak Lieblich, CEO/Founder at Web Solutions NYC

eCommerce is Violence

Video Game Commerce, BFCM Prep, and eCommerce Gamification

Deepfake the World

Snacks, AI, and VR Guy in Starbucks

FOMO Is Not A Strategy

Feat. Dr Amy Gershkoff Bolles, Global Head of Digital and Emerging Technology Strategy at Levi Strauss and Company

[STEP BY STEP] B2B Payments: The Final Frontier

With Paul do Forno, Deloitte

Visions Episode 6: Sacraments of Commerce: Have Brands Become Proto-Religions?

[STEP BY STEP] The Consumerization of B2B

With Kirsten Green, General Partner at Forerunner Ventures

[STEP BY STEP] Make B2B Sexy Again

with Bar Geron, CEO of Balance

The Uncanny Ability to Balance Idealism and Enterprise Value

Feat. Adii Pienaar, Founder and CEO of Cogsy

Our Favorite Product Placements in Film

Feat. Andrea Popova, CEO and Co-Founder of Consumer Packaged Goods Directory

Fingers and Scissors: AI Product Photography

Feat. Sofiia Shvets, Founder & CEO of Let’s Enhance io and Claid AI

Visions Episode 7: The Homogenization of Experiences

“If You’re Building for This Moment, You’re Already Late”

Feat. Calvin Lammers, Managing Partner at Rare Eye

The Twelve Days of Future-mas

A Look Back on our Favorite Future Commerce Moments from 2022

Visions Episode 8: Keeping Up With the Joneses

Network Effects in Software Ecosystems

2023 Predictions: Looking Back, Looking Forward

Visions Episode 9: The Celebration of Insincerity

Crossing the Rubicon

NRF Big Show Retrospective

The Human Use of Human Beings

Layoffs, Apologies, and the Rise of Middlemen

[STEP BY STEP] How Do I Architect my Business for a Dream Exit?

Feat. Jeremy Wood, Co-Founder of OpenStore

[STEP BY STEP] How Do I Vet for My Next Owner?

feat. Brendan Brosnan and Chris Heckman, Yogaste

[STEP BY STEP] How Do I Keep My Business Lean?

Feat. Jonathan Paquin, Nine Months Sober

[STEP BY STEP] What is the Role of Solid Fundamentals in Scaling My Business?

Feat. Manny Estrada

[STEP BY STEP] What is the Importance of Storytelling?

Feat. Miguel Facusse

"Shopify's Bait and Switch"

CMO Confessional with Ian Leslie

2023 is the Year of Good Enough

Feat. Adam Blair and Alicia Esposito of Retail Remix

Disruptors and the Defenders of the Status Quo

A look back at the predictions of Brian Roemmele

Visions Episode 10: The Profitability of Distraction

The Team of NO!

Operations laggards are now digital adopters (Feat. Kris Gösser, CMO @ Shipium)

These Trends are Trending: Forecasting in the age of the trendscasting industrial complex

Feat. Ci En Lee, Media Planner at Publicis Singapore

In-store innovation helps the Road Runner Sports “con-SHOE-mer” go the distance: LIVE from eTail Palm Springs

feat. Sean Peterson, Sr Director of Customer Acquisition at Road Runner Sports

Healthy Cynicism, Best Practices, and the Everyman

Feat. Jesse Lazarus, Chief Process and Innovation Officer for Kravet Inc.

Ideation Platforms Enable Creativity

Feat. Alicia Esposito, VP of Content at Retail TouchPoints

"The Digital Natives are Analog-Curious"

PLUS: an eTail West exclusive interview with Peter Karpas

How Thingtesting Became Yelp for DTC and CPG Brands

Feat. Natalie Sportelli

TikTok Organic Can Lead Product Innovation

Feat. Adam Simone, Co-founder of Leaf Shave

Leveling the Playing Field for U.S. Small Businesses

Feat. Mark Drapeau, Partner and Chief Research Officer at RXN Group and Editor-in-Chief of the Data Catalyst Institute

The Future of eCom is Dead Celebrities

Episode 300 Extravaganza

“23 Metrics That Matter”

The next-generation metrics that matter for Amazon brands

Ignorance Plus Desperation

Feat. Aaron Orendorff, Head of Marketing at Recart

Breaking the Hedonic Treadmill

Joy Howard and Early Majority's Vision for Sustainable Growth

Navigating Legal Landmines

Endorsement Chaos, FTC Traps, and the Dumpster Fire that is Data Privacy Law, Feat. Robert Freund

A Hero’s Journey

Feat. Ju Rhyu, Co-Founder of Hero Cosmetics

Mockup Madness: The Gamification of the Checkout Experience

PLUS: Hyperstition and Participatory Romanticism

[STEP BY STEP] What Does “Seamless” Mean in my eCommerce Operations?

Feat. Jacob Zuppke, CEO of Whisker

[STEP BY STEP] Mastering Omnichannel Integration for Seamless Shopping

Feat. Keith Menezes, Director of Commercialization at Walmart Commerce Technologies

[STEP BY STEP] What Does “Fully-Integrated” Mean in the DXP Era?

Feat. Rebecca Hall and Doug Hatcher, from Blue Acorn ICI

[STEP BY STEP] What is the Importance of Consolidating my Technology?

Feat. Michael Chen, Associate Director of eCommerce Development at Sugarfina

[STEP BY STEP] What Frameworks Should I use to Qualify Good Software for my Business?

Feat. BJ McCahill, VP of Retail at KASHIYAMA

The Caregiver's Mission

Feat. Scott Ginsberg and Joshua Siegal, Co-Founders at Titan Casket

The [True] Cost of Convenience

PLUS: Shop Pay Shop Day and the Membership Revolution

The Brand Beyond the Box

Feat. Lesley Mottla, Chief Product and Experience Officer, and Kiran Smith, Chief Marketing Officer, at ButcherBox

Winner Sells All

Feat. Jason Del Rey, Author of Winner Sells All: Amazon, Walmart, and the Battle for Our Wallets

The Magician's Power

Feat. Keely Copeland, Founder of Second Chance Initiative

AI Should Empower Your Workforce, Not Replace Them

Feat. Brian Roemmele, Founder and President at Multiplex

Our Sh*tty Robot Future

Feat. Michael Miraflor of Hannah Grey VC and Mike Lackman of Trade Coffee

The Way of the Outlaw

Feat. Miki Agarwal, Founder of TUSHY

Exploring commerce and its impacts on the world.

Subscribe to Future Commerce on your Favorite Podcast App

Coding Taste Into Tech

Informative and entertaining podcasts about the future of commerce

The Attention Economy

August Bonus Episode - NRF Interview with Sheetz, Rituals

Making a Lasting Impression in a Single Moment of Time

Trustwashing

Late-Stage Capitalism

Overcoming Choice Paralysis

Re-Commerce®

Store Closings in Reverse

Cheap Fakes

Chipotle is Woke Subway

Real Estate as a Luxury Impulse Purchase

"Challenging the Design Normative"

Is Conversational Commerce a $112B Opportunity?

Mood Ring Garter Belts by Subscription

Global Accessibility Awareness Day 2019

Cameras Literally Freaking Everywhere: Privacy in Exchange for Convenience

Are We Being Fairly Compensated For Our Data?

Deliciously Sinful - Brand Sustainability in the Age of Impulse Luxury

Bonus - Earth Day 2019

Data-Driven Storytelling

The Modern Consumer Has Trust Issues

Conversational Commerce: WWDC

Conversational Commerce: Google I/O

Danger Ahead: Challenges Preventing Adoption

An Introduction to Passive Commerce

Cognitive Commerce

Augmented Reality is Just Getting Started

Acquisitions, Acquisitions Everywhere

Body Data

Future of Retail

The Dark Side

Transformational Retail

Avoiding the Cringe

Unbridled Witticisms

Artificial Intelligence in Commerce

Artificial Intelligence for Retention

Virtual Reality for Commerce

Impact of Isolationist Economic Policy

Online Experiences IRL

#VoiceFirst

Possibilities with AI and Bots

Whoa Amazon Go

NRF Series: IBM Watson with Amber Armstrong

Predictions for 2017, NRF Recap

The Future of Search Engine Marketing

NRF Series: Interview with Andrew Busby

NRF Interview Series

NRF Series: "Future of SMB"

Funko and the Future of Digital In-Store and Blockchain

Body Data is the Next Revolution

Future of Content

#retailcrisis

Yeah Yeah Yeah, Fine, Let's Talk About Echo Look

What does "Future" Mean, Anyway?

Retail isn't Dead - We're Just Not Doing it Right

Machine Vision and Google I/O Review

Same-Day Asparagus Water: Amazon Acquires Whole Foods

Brick and Mortar Still Matters

Is Retail Really in Crisis? - A Merchant to Merchant Special

Scobleized

The Persuadables - A Viant Study Review

Technology, for Technology's Sake

The Art of Crowdsourcing Innovation

Storytellers are the best Futurists

The Future of Music isn't *just* Digital

Ecosystem Innovation

Behind the Veneer

Is Magic Leap the Solyndra of 2017?

Gamifying Healthcare

Public Policy and Net Neutrality

Retail Tech Moves Fast, We're Moving Faster

AI, Classism, and the Digital Divide

One Technology Leading to Another

Consumerism is our Religion

Microsoft Paint, but for Augmented Reality

Don't Underestimate What Can Happen in Just 1 Year

The Future of Music isn't just Digital